Global Gaming Expo (G2E) is the premier gaming trade show and conference Commercial and Native American gaming professionals.
: Speaker List
Speaker View
Below is a listing of all sessions the speaker is scheduled to present.
Jeff Cohn
Director of Software Development
Konami Gaming, Inc.
Speaker Bio
Jeff Cohn is the director of software engineering for Konami Gaming, Inc. He joined the company in late 2007, after Konami acquired Mindset, a suite of marketing solutions specifically designed for the casino gaming industry. Cohn has a long history of developing innovative, next-generation software that provides operators with highly intuitive tools, which enanle more insight and greater efficiency, and maximize the customer experience and profitability.
Monday, November 17, 2008
GAMING TECHNOLOGY
Slot Technology & Operations, Server Based & IT Applications, RFID, and more.
Patron Rating: The New Definition of Customer Value Room: N107 ~ 2:15 pm - 3:15 pm (Monday, November 17, 2008)
General:
Most CRM systems do a great job of determining the value of your customers, but learning how to apply those measures to meet the needs of both your company and your patron can be challenging. At this session, learn from operators and vendors how customer value is determined and how best to apply that data when considering an actual customer and their “This Trip,” “Annual” and “Lifetime” valuations.
Moderator:
Brian Macsymic - Director of Product Development, Progressive Gaming International Corporation (PGIC)
Speaker:
Justin Beltram - Vice President of Slot Operations, Bellagio Resort & Casino
Jeff Cohn - Director of Software Development, Konami Gaming, Inc.
Vince Manfredi - Director Strategic Marketing Services, International Game Technology (IGT)
Dan Marcus - Senior Director of Business Initiatives, Bally Technologies, Inc.
GAMING TECHNOLOGY
