Covert Cameras: The Basics of Internal Investigations Room: N212 ~ 8:00 am - 9:00 am (Monday, November 17, 2008)
General:
It is common practice for surveillance departments to be asked to conduct internal investigations of employees. Learn how new covert technology like pinhole cameras, wireless DVR units and computer interfaces make internal investigations clandestine and can significantly increase the detection rate of employee related incidents. In this presentation, you will learn the importance and benefits of utilizing covert cameras during investigations, the proper placement and installation of covert cameras and the liabilities associated with these types of investigations.
Speaker:
Jessie Beaudoin - Surveillance Property Manager, Stratosphere Hotel & Casino
Arcades and Game Rooms: Protecting Young Patrons Room: N208 ~ 8:00 am - 9:00 am (Monday, November 17, 2008)
Many operators now bar unaccompanied minors from their property, but some resorts remain open. This session will focus on dealing with juvenile activities at your operation. Experts will discuss best practices for dealing with unattended children as well as how to draw up and enforce policies related to minors.
Speaker:
George Jenkot - Director of Guest Safety and Surveillance, Pala Casino Spa & Resort
Litigation Avoidance: Preparing for Major Incidents Room: N208 ~ 9:15 am - 10:15 am (Monday, November 17, 2008)
Is your property prepared for a shooting incident, a major fire or evacuation, tour bus crash or any other significant incident? Preparation for these events goes beyond emergency operations planning and should include foresight into reduction of liability exposure. An internationally recognized security expert will present suggested preventative planning to avoid litigation after a major incident.
Funny Fluctuations: Conducting Table Games Investigations Room: N212 ~ 9:15 am - 10:15 am (Monday, November 17, 2008)
As the revenue numbers fluctuate in table game environments, the surveillance operation is typically required to investigate anomalies and variances to ensure procedures are in place and internal or external theft has not occurred. This session covers the basics of conducting an investigation into the potential theft or procedure violations that cause revenue losses and fluctuations in table games.
Steve Allensworth - Director of Surveillance, Peppermill Casino - Reno
Jessie Beaudoin - Surveillance Property Manager, Stratosphere Hotel & Casino
Darrin Hoke - Director of Surveillance, L'Auberge Du Lac Hotel and Casino
Speak Up: Communication Between Surveillance & Top Executives Room: N212 ~ 10:30 am - 11:30 am (Monday, November 17, 2008)
During stressful times impacting revenues, the top executives often look to surveillance for answers. If not handled properly, these situations can lead both to management second guessing surveillance and the surveillance team second guessing itself. This presentation will explain how to develop a mutually beneficial framework for such communication and suggest standardized responses to consider during times of revenue decline.
Speaker:
Farzad Amedi - Corporate Director of Surveillance, Paragon Gaming
Active Shooter: Developing a Plan Room: N208 ~ 10:30 am - 11:30 am (Monday, November 17, 2008)
Unfortunately, reports of shootings in public environments are all too common. These events have sometimes included casinos and hotels. This session deals with identifying an "Active Shooter” and developing policies and procedures in the gaming environment. An expert speaker with hands-on experience in both security and law enforcement will share his lessons learned.
Perimeter Security: Utilizing Bike Patrols Room: N208 ~ 1:00 pm - 2:00 pm (Monday, November 17, 2008)
Patrolling the parking lots and garages of a gaming facility can become a challenge to the security operation. Bike patrols have become the most efficient and safe method for operations without severe weather conditions. At this session, security professionals will present the pros and cons of implementing a bike patrol program to include equipment, uniforms, training and scheduling. They also will discuss the arming of security personnel in exterior environments.
Speaker:
Joseph Howard - Vice President of Security Operations, Harrah's Entertainment, Inc., Las Vegas Region
Bobby Johnson - Security Training Manager, Harrah's Las Vegas
Stop & Shop: Retail Loss Prevention in the Casino Environment Room: N212 ~ 1:00 pm - 2:00 pm (Monday, November 17, 2008)
The casino industry has embraced retail by offering high-end options to its customers on a very large scale. While many casinos lease space to well-known brands, some casinos choose to open their own stores. Casino properties that decide to create their own retail offerings will face a certain amount of risk when it comes to the operation of these venues. This session will examine the subtle differences between traditional and casino retail, and the challenges facing security and surveillance as a result.
Speaker:
Darrin Hoke - Director of Surveillance, L'Auberge Du Lac Hotel and Casino
Purchasing Investigations: A Fraud Case Study Room: N212 ~ 2:15 pm - 3:15 pm (Monday, November 17, 2008)
The purchasing department is vital to any organization. Purchasing is a key player in authorization of a casino's use of its capital and cash. As such, a corrupt purchasing department can put a company at risk. At this session, learn how a purchasing department can go bad and why it happens. Learn about establishing controls, best practices and detection techniques that can mean the difference for your property.
Construction Security: The Build Process Room: N208 ~ 2:15 pm - 3:15 pm (Monday, November 17, 2008)
As gaming venues continue to expand, the construction of attached hotels and parking areas becomes a security risk that has to be addressed. This panel of security executives, including directors of current construction or recently completed projects in the Las Vegas market, will discuss issues such as dealing with construction workers, safety and theft of materials. If your employer is planning an expansion or ground-up project, this session is a must.
Moderator:
John Horton - Director of Security, Echelon Resorts
Speaker:
Mark Paige - Director of Security, Aliante Station Casino & Hotel
Prevention of workplace violence has taken on a new face in today's world. This session, conducted by a retired Las Vegas Metro Police officer, will cover the issues that surround workplace violence incidents in casinos and what can be done to limit these types of negative events from occurring.
Speaker:
Bill Tullock - Retired Civilian Crime Prevention Specialist, Las Vegas Metropolitan Police Department
Americans with Disabilities: Compliance and Issues for Security & Surveillance Room: N212 ~ 3:30 pm - 4:30 pm (Monday, November 17, 2008)
Handicapped parking, restroom accessibility, slot machine and table games accessibility, and wheelchair use in a casino are just some of the topics that will be covered in this session. What should a property do to be in compliance with federal law and what are some of the courtesies that can enhance an operation for this growing number of customers worldwide?
John Chuvala, CPP - Associate Professor, Law Enforcement and Justice Administration, Western Illinois University
Tuesday, November 18, 2008
High Tech Hackers: Safety in Cyberspace 8:00 am - 9:00 am (Tuesday, November 18, 2008)
As computers become the primary form of data collection and confidential information, is your casino ready to defend against external fraud? Hackers have the ability to attack your IP systems, player tracking and other sensitive data. This session will discuss the different types of high-tech fraud and internet attacks to which your company may be vulnerable.
Speaker:
Mike Menz - Detective, Sacramento High Tech Crimes Task Force
Cheryl Olson - Assistant Director, Gaming Management Program, University of Nevada, Reno
Security Operations: Detention and Holding Rooms Room: N114 ~ 9:15 am - 10:15 am (Tuesday, November 18, 2008)
What are the protocols and proper methods to detain suspects? Do you have a holding cell? Do they have the right to call an attorney? This session deals with the use of holding rooms, police contact and delays in response, methods of using restraints, CCTV coverage, courtesies extended, medical attention and the legal liability considerations any casino operation needs to know.
Network Nuance: Fraud and Vulnerabilities in the System Environment Room: N114 ~ 11:45 am - 12:45 pm (Tuesday, November 18, 2008)
Today's casino environment is made up of several system networks designed to give operations a multitude of tools to help manage day-to-day functions as well as better identify and service customers. This session will examine some of the risks and vulnerabilities associated with these networked environments and types of fraud that are being committed as a result of breaches.
Moderator:
Darrin Hoke - Director of Surveillance, L'Auberge Du Lac Hotel and Casino
Speaker:
Steve Allensworth - Director of Surveillance, Peppermill Casino - Reno
Mike Menz - Detective, Sacramento High Tech Crimes Task Force
Fun & Games: Nightclub Security in Gaming Environments Room: N114 ~ 2:00 pm - 3:00 pm (Tuesday, November 18, 2008)
Nightclub environments have become standard in casinos around the world. Unfortunately, the increased number of these establishments has corresponded with an increased number of incidents and litigation, causing casino executives to evaluate the security functions inside nightclub operations. Decisions on reporting relationships, incident procedures, CCTV coverage and uniforming or managing security personnel inside and at the door are crucial to the overall success of any nightclub.
Sharing and Networking: Associations and Trading Information Room: N114 ~ 3:15 pm - 4:15 pm (Tuesday, November 18, 2008)
As gaming expands around the world, the need for communication between properties and jurisdictions also increases. Changes in the methods of information sharing as well as the companies that provide these services have forced surveillance operations to form associations and groups that share basic information. This panel of surveillance professionals will present best practices for developing networks and sharing appropriate information.
Moderator:
Steve Allensworth - Director of Surveillance, Peppermill Casino - Reno
Speaker:
Darrin Hoke - Director of Surveillance, L'Auberge Du Lac Hotel and Casino
Abe Martin - Surveillance Manager, Chinook Winds Casino Resort
Wednesday, November 19, 2008
Security Training Progams: How Much Is Enough? 8:00 am - 9:00 am (Wednesday, November 19, 2008)
This session, conducted by a security training and research professional, will explore methods for developing comprehensive and court-defensible training programs for security personnel in the gaming and hospitality environment. With the specter of national standards and guidelines looming on the horizon, this expert will discuss measures that should be taken immediately, including the development of long range plans to minimize department liability.
Speaker:
Rob Nichols - Security Training Manager, Circus-Circus Reno
Hotel Security: Protecting Guest Rooms and Corridors Room: N114 ~ 9:15 am - 10:15 am (Wednesday, November 19, 2008)
This panel of ASIS International Hospitality Council members will present on methods and best practices for securing transient room areas within a gaming operation. They will discuss industry trends, dealing with high-rise hotel towers, patrols and security hardware to protect these soft targets.
Interviewing and Investigation: Successful Techniques and Resolution Room: N114 ~ 11:45 am - 12:45 pm (Wednesday, November 19, 2008)
In the event of a crime or a suspected crime, the investigation, reports and interview can be key to the prosecution of a criminal, the recovery of damages and loss, and to minimizing or eliminating an employer's liability. This presentation will display proven interview techniques that will benefit employee relations, human resources, operations, risk management, and surveillance and security directors.
Defending the Game: How to Catch the Elusive Card Counter Room: N114 ~ 2:00 pm - 3:00 pm (Wednesday, November 19, 2008)
Card counters can be difficult to identify. During this session, an expert will explain how to ensure a suspected player really is counting cards. Attendees will learn easy and simple methods for tracking a customer's blackjack play, guaranteeing that you can safely confirm or reject whether or not the customer has a long-term edge over your casino.
Speaker:
Bill Zender - Gaming Consultant, Last Resort Consulting
Thursday, November 20, 2008
Keeping Pace: Cheating Around the World Room: N114 ~ 9:15 am - 10:15 am (Thursday, November 20, 2008)
They say cheaters are either one step ahead or behind of the best casino defense. This panel of international surveillance professionals will discuss cheating methods and defenses being utilized in various countries and jurisdictions around the globe. Find out what is new or on the horizon for the gaming surveillance world.
Speaker:
Farzad Amedi - Corporate Director of Surveillance, Paragon Gaming
Bob DelRossi - Marketing Director/Gaming Consultant, Tech Art
SIGNATURE SERIES: Security & Surveillance in a Declining Market: Best Practices Room: N114 ~ 11:45 am - 12:45 pm (Thursday, November 20, 2008)
With a fluctuating economy and gaming operations looking to control bottom-line expenses, how will security and surveillance be effected? Does executive management cut these areas and how much is enough? This panel of security and surveillance professionals will discuss the do's and don'ts and the best practices for cost reductions with minimal exposures to guests and employees. The creative suggestions of this panel will help the manager and director make reasonable cost adjustments and present them to executives who make the financial decisions.
Moderator:
Bill Young - Vice President Security & Surveillance, Station Casinos, Inc.
Speaker:
Darrell Clifton - Director of Security, Circus Circus Hotel and Casino Reno
Joseph Howard - Vice President of Security Operations, Harrah's Entertainment, Inc., Las Vegas Region
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